FREQUENTLY ASKED QUESTIONS
Does the starlift connect to the wall?
No, nothing is connected to the wall. The rail is connected to the stairs by brackets, which are screwed into the stairs
What do the stairs have to be made off?
A stairlift can be installed on stairs made of timber, concrete or steel. It does not matter if the stairs are “bare” or covered in carpet, tiles, marble or most other finishes
What is the weight capacity of the stairlifts?
Stairlifts have a capacity of between 120kg up to 180kg, depending on the brand and model. We will recommend the best stairlift to suit your needs
How do I operate the stairlift?
There is a toggle lever on the armrest. This is pushed gently in an up direction to move the lift up the stairs, or pushed downwards to move the lift down the stairs.
Can I move the stairlift while not sitting on it?
Yes, the lift comes with 2 remote controls, so that you can send or call the lift up or down the stairs. This is particularly useful if there are 2 people in the same home that need to use the lift
What happens if the power goes out?
The lifts run on batteries, which are continuously charged by a 240v power connection. If the power goes out to the house, the lifts can still be used for a number of trips. Once the power comes back on, the batteries will recharge automatically
Does the stairlift need a power point?
The stairlifts run on batteries that are continuously charged from a standard 240v power point. There needs to be a power point in close proximity to the stairs that we will use to power the lift. We will assess this when we come to measure the stairs. If a suitable power point is not available we can organise to get one installed by a licensed electrician or you can organise this yourself.
How long do the batteries last?
Typically the batteries will last around 4 – 5 years before needing to be replaced. The batteries are available at local electrical retailers and the cost of replacing the batteries is less than $100
Are the stairlifts easy to use?
Yes. Although the mechanics of a lift may seem complicated, using them is simple. We have installed lifts for people of all ages and abilities, and everyone has been able to use the lift. The installer will instruct you in how to use the lift and let you have test runs until you feel comfortable. You can call “Lift Me” at any time if you have questions about your stairlift – we are here to help.
Does the stairlift go fast?
No. Stairlifts are not designed to be “joy rides” for thrill seekers, they are designed to get you up and down the stairs safely, in most cases far quicker than it would take you to walk the stairs.
Are stairlifts safe?
The stairlifts come with a range of features that make them extremely safe to use, and for others in the house. Features include seatbelts, safety edges that stop the lift in the event of an obstruction and swivel seat safety circuits. The also have batteries that allow the lift to continue running if the power goes out.
Does the stairlift take up much room on the stairs?
We will advise the best stairlift for your stairs that will take up the least amount of room. The seat, armrests and footrest all fold up when not in use, minimising the space they occupy, allowing others to use the stairs.
How do you get on/off the stairlift safely at the top of the stairs?
The stairlift automatically stops at the top step. The passenger then lifts a lever and swivels the seat so that it rotates away from the stairs. The passenger then gets off the lift with their back to stairs, so there is no danger of falling or tripping on the top step. Passengers get on the lift to travel down the stairs the same way. For people that may have trouble rotating the seat manually, there is an option of an automatic seat swivel.
Are my stairs suitable for a stairlift?
We have stairlifts that are suitable for indoor and outdoor stairs. If the stairs are straight, with no landings, a change of direction or curves, then we can install a straight stairlift. If your stairs have one or more landings, a change of direction or curves, then a curved lift is required.
Does the stairlift need servicing?
We recommend the stairlift is serviced every 12 months. We will contact you to remind you that your lift is due for a service.
How do I stop children playing with the stairlift?
Our stairlifts come with a key that turns off the lift, so that it will not operate for inquisitive youngsters
What happens if something goes wrong with my stairlift?
Our stairlifts come with a parts & labour warranty. We also offer regular servicing of the lifts. If at any time you have a question about your lift, or a problem with the lift, give us a call and we will help you out.